Carbonation Equipment

FAQ of Carbonization Equipment Purchase and Service

1. Order of carbonization equipment

On the basis of traditional trading, Beston Machinery has opened online ordering service for customers to purchase our equipment conveniently. You can choose traditional payment or network payment to buy the charcoal machinery according to your own need. We generally adopt: after the buyers and sellers have negotiated, we signed a letter of intent; the buyers need to pay a part of deposit, and then the sellers will arrange the shipment; the buyers should pay the remaining money after received the equipment. We will continue to develop other payment methods, such as installment, etc. Please pay attention!

Carbonization Equipment
Beston Carbonization Equipment

2. Quote of carbonization machine

Most of the customers concerned about the quotation issue. In order to prevent the same industry manufacturers malicious bid, we do not release the product quotes on the website. You can contact us online directly or send emails to us for free quotation. We can’t guarantee our charcoal making machine price is the lowest, but we can absolutely ensure that the product from Beston is the industry’s top and cost-effective!

3. Operation of the equipment

Please strictly follow the instructions of the equipment in the daily operation. Beston provides customers with free technical training after delivery. You can contact our technical staff at any time if you come across troubles about the product. We can send technical staff to the scene for you to solve the problem if necessary.

4. Quality of the charcoal making equipment

Beston assure you that we wholeheartedly provide high-quality and efficient carbonization equipment. In the years’ mechanical production, we constantly sum up experience, update the carbonization technology and improve the carbonizer design. In the production, we always adhere to the principle of quality first, and put quality on the key point from the selection of material to the shape. We are trying our best to make customers feel at ease to purchase the machine.

charcoal making equipment
Sourth Africa customers are visiting charcoal making equipment

5. On-site inspection of the carbonizing machine

In the years’ sales, we have accumulated a large number of customer sites. If you are still worried to buy our plant, you can contact us according to the situation, and select a site to visit. You can directly listen to other customers’ comments and evaluation on our plant.

6. After-sale service of Beston biomass carbonization machine

As a professional charcoal making machine manufacturer, we supply three months’ free replacement, one year’s free warranty service. Specific information can be found in the column of after-sale service. After the warranty period, you can also contact us directly if you have any problem in the production process.

7. Logistics delivery of the charcoal plant

Generally, after signed order contract with you, we will issue the goods according to the items in the contract. Specific logistics prices and speed need specific calculation according to your location.

8. Carbonization machine installation and return visit

After the good are issued, we will send our technical staff to work with you to carry out the on-site installation and testing work. Having ensured that the equipment could be normally operated, the technical staff will return. In the subsequent production, we will send investigators to visit and investigate the equipment, listen to your advice to continuously improve the equipment and better serve you.